Shipping & Returns
We want your experience to be smooth from checkout to delivery. Below is everything you need to know about shipping and returns.
Shipping
Delivery Locations
We deliver across the United Arab Emirates, GCC, and worldwide.
Order Processing
Orders are processed within 1 to 2 business days. Orders placed on Sundays or public holidays are processed the next business day.
Delivery Times
United Arab Emirates
• Next-day delivery for orders placed before 3:30 PM
• Same-day delivery (Dubai only) for orders placed before 1:00 PM, subject to confirmation
• No deliveries on Sundays
GCC (Saudi Arabia, Kuwait, Oman, Bahrain, Qatar)
• Estimated delivery: 3-7 business days
Worldwide
• Estimated delivery: 7-14 business days
Shipping Fees
United Arab Emirates
• Complimentary shipping on all orders
• Cash on Delivery (COD) available
GCC
• Complimentary shipping on all orders
Worldwide
• Free shipping on orders over $135 (AED 500)
• Flat rate of $14 (AED 50) for orders under $135
• International orders may be subject to customs duties and taxes at destination. These charges are the responsibility of the recipient and vary by country.
Delays
Delivery timelines are estimates. We are not responsible for delays caused by couriers, weather conditions, or public holidays.
Returns & Exchanges
We accept returns within 14 days of delivery, subject to the conditions below.
Return Conditions
• Items must be unused, unworn, unwashed, and in original condition
• All tags and original packaging must be intact
• Proof of purchase is required
.Non-Returnable Items
• Items marked as Final Sale
• Gift cards
• Worn, damaged, or altered items
Exchanges
Exchanges are subject to stock availability. If an item is unavailable, a refund or store credit may be issued at our discretion.
Refunds
Once approved, refunds are processed to the original payment method within 7 to 14 business days. Shipping fees are non-refundable unless the item is faulty or incorrect.
Return Shipping
• UAE: Free returns
• International: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Damaged or Incorrect Items
Please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
How to Contact Us
For shipping or return inquiries, reach out to us at:
or via live chat on our website.